Refund policy
Simply Mimi™ Return & Refund Policy
At Simply Mimi™, we stand behind the integrity and premium quality of our certified skincare. Because our products are fresh-batch manufactured and strictly certified for high hygiene standards, we have structured a clear policy to protect both our customers and our clean beauty standards.
⏱️ 14-Day Return Window
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, and in its original premium packaging with all protective seals intact.
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Proof of Purchase: You will need to provide the receipt, order number, or proof of purchase.
📦 How to Start a Return
To initiate a return, please contact our support team directly. If your return request is accepted, we will provide you with the correct return shipping address and instructions on where to send your package.
⚠️ Please note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying their own return shipping costs.
🛠️ Damages, Irritations, and Issues
Please inspect your order immediately upon arrival. Contact us right away if:
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The item is defective, cracked, or damaged during transit.
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You received the wrong product or box variant.
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Skin Sensitivity: Our formulations are strictly Natural Certified, Vegan, Gluten-Free, and Nut-Free to be incredibly safe for sensitive, mature skin types. However, if you experience an unexpected reaction, please document it and reach out to us immediately so we can assist you.
💳 Refunds
Once we receive and inspect your returned item, we will notify you if the refund is approved.
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Approval: If approved, you will be automatically refunded on your original payment method within 5–7 business days.
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Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund to your statement.