Cancellation policy

Simply Mimi™ Purchase Options Cancellation Policy

By selecting a recurring purchase option (such as our Subscribe & Save plan), you enjoy continuous delivery of your premium skincare routines with an automated 15% discount. To maintain maximum transparency regarding how your account is billed and managed, please review our standard cancellation policy below.

🔄 Automated Recurring Billing

When you enroll in a subscription plan, you authorize Shops by Mimi, LLC to automatically charge your saved payment method on file every 30 days for the scheduled cost of your selected product or collection box. Your subscription will continue to renew automatically at the discounted rate until you choose to modify, pause, or cancel it.

⏱️ The Cancellation Window

You have complete control over your routine and can pause or cancel your subscription at any time. However, to avoid being billed for your next scheduled box, you must submit your cancellation request at least 48 hours prior to your upcoming renewal date.

  • Before Renewal: If you cancel before the 48-hour window, your card will not be charged, and no further boxes will be prepared or shipped.

  • After Renewal: If a subscription order has already been processed, charged, or shipped, that specific order cannot be cancelled or refunded mid-transit. Your cancellation will automatically apply to the following monthly billing cycle.

🛠️ How to Pause, Modify, or Cancel

Managing your routine is simple. You can adjust your delivery frequency, swap out products, or cancel your subscription using either of the following methods:

  1. Customer Portal: Log into your secure customer account on our storefront at any time to manage your active subscriptions directly.

  2. Customer Support: Send an email directly to our support team with your full name and order details, and we will process the modification or cancellation for you.

💳 Insufficient Funds & Failed Payments

If an automated renewal charge is declined by your financial institution due to insufficient funds, an expired card, or updated billing details, our system will automatically attempt to retry the charge over a 7-day grace period. If payments continue to fail, your subscription and its associated 15% discount will be automatically paused until your billing details are updated.

💡 Why this works perfectly for your store:

  1. Prevents "Free Ride" Exploits: The 48-hour rule stops customers from waiting until the lab prints their label and ships the product, only to cancel last-minute and demand a chargeback.

  2. Clear, Simple Ground Rules: It protects your automated recurring revenue stream while keeping the instructions straightforward so anyone can manage their subscription without friction.