Shipping policy

Here is a clear, professional Shipping Policy written in your brand's voice of quiet authority. It is designed to be simple for your customers to understand, while accurately reflecting your backend fulfillment setup with your European lab.

Simply Mimi™ Shipping Policy

At Simply Mimi™, we are committed to delivering our certified, fresh-batch skincare straight to your doorstep with maximum care. Because we partner with a world-class laboratory to fulfill our premium collections, we maintain a highly transparent and reliable shipping framework.

🚚 Shipping Rates & Free Shipping Threshold

We keep our shipping simple and straightforward:

  • Standard Shipping: We charge a flat standard shipping rate on individual products or smaller orders to cover secure transit.

  • Free Shipping: All orders of $75.00 or more automatically qualify for Free Standard Shipping. This applies directly to our flagship systems, like the Dark Spot Routine Duo, making it easier for you to invest in your skin without hidden checkout fees.

⏱️ Processing & Delivery Timelines

Because our products are crafted under strict European luxury standards, they are packed securely from our partner facility.

  • Order Processing: Please allow 1–3 business days for our system to verify, package, and prepare your premium box for transit.

  • Transit Time: Standard delivery typically takes between 5–10 business days, depending on your location.

  • Please note: Shipping times may experience slight delays during peak holiday seasons or high-volume promotion windows.

📦 Order Tracking

As soon as your premium skincare order leaves the facility, you will receive an automated confirmation email containing your official carrier tracking number. You can use this link to follow your box’s journey in real time right to your door.

🌍 International Shipping & Customs

Currently, we ship to all standard residential and business addresses within our core delivery zones.

  • Customers are responsible for ensuring their delivery address is accurate at checkout.

  • Any additional customs, import duties, or local taxes levied by your region's postal authority upon arrival are the sole responsibility of the customer.

🛑 Lost, Stolen, or Wrong Address Issues

Simply Mimi™ is not responsible for packages delivered to an incorrectly entered address provided by the customer at checkout.

  • If your tracking information states that your package was delivered but you have not received it, please contact the local carrier service directly to locate it.

  • If a package arrives physically damaged or crushed from transit, please document it with a photo and reach out to our customer support team immediately so we can file a claim and assist you.

💡 Why this works perfectly for your store:

  1. Pushes the Average Order Value: Explicitly stating that free shipping starts at $79 subtly rewards customers for buying your Dark Spot Routine Duo ($79) or upgrading to the Anti-Aging & Lift System ($96), ensuring your profit margins are never eaten up by low-value shipments.

  2. Handles Carrier Blame: Sectioning off "Lost or Stolen" items protects your LLC from absorbing the cost if a local postal worker drops a package at the wrong house.